Fast Australia Wide Shipping
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Alphabet Train letter Q.
Personalise your child's room with this beautifully crafted wooden train engine from Kaper Kidz. Simply select the letters you want to add to the train to spell out your child's name or initials. Each carriage links together with hooks, and can be pushed or pulled on the spinning wheels.
Each train letter is made from natural, solid beech timber, with no stain applied, so no two pieces are the same. Each piece features unique characteristics from the tree it was grown from, with knots, marks, textures and tones all slightly different and varied.
Each Alphabet Letter Train is individually wrapped to protect it in transit.
Specification:Approx: weight 20gm, size: 7cm*4cm*6cm
*Bulky or heavy items are not eligible for free shipping
All our items are sent with detailed tracking information via either Couriers Please, DHL Express, Toll or Australia Post.
Some items are shipped directly from our suppliers.
* Free Shipping only available to orders within Australia
Once you place an order, it goes through several steps, including verification, tailoring, quality assurance, and packaging. Typically, our product team dispatches orders by the next business day, with preparation taking between 1 to 3 days.
After the order is ready, it starts its journey to your address. The entire process, from order placement to dispatch, usually takes at most five business days, often sooner. When your package is on its way, we'll send you a tracking link to the email you provided so you can keep tabs on its progress.
Should you not receive tracking information within six business days of ordering, please feel free to contact us. We're always here to assist!
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