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📌 Note: Bulky or heavy items are not eligible for free shipping.
We partner with trusted carriers, including Couriers Please, DHL Express, Toll, and Australia Post, to ensure reliable delivery. Some items may be shipped directly from our suppliers.
Once you place an order, it goes through several steps, including verification, quality checks, and packaging. Most orders are dispatched within 1-3 business days, with shipping times varying based on location and courier service.
When your order ships, you’ll receive a tracking link via email. This allows you to monitor your delivery in real-time. If you haven’t received tracking details within six business days, please reach out to us—we’re happy to help!
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Anyone who has ever found wet swimmers at the bottom of a school bag on a Friday afternoon will understand exactly why this product exists.
The Spencil Little Clean & Dirty Bags are a set of two — one for clean clothes or dry gear, one for the wet or dirty stuff. Small enough to slip into a kindy or school bag without taking up much room, and clearly labelled so kids can actually figure out which one to use.
The idea is simple: wet swimmers after swimming lessons go in one, dry change of clothes stay in the other. Same logic works for muddy socks after sport, or a change of undies for the kindy kids who are almost — but not quite — fully reliable. No judgement. We've all been there.
The Dino Bones print is the same x-ray skeleton dinosaur design as the Little Water Bottle — matching set if that's your approach, or perfectly fine standalone.
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