Returns, Exchanges & Faulty Products

We recognize the uncertainties of online shopping. If you're not entirely satisfied or simply change your mind, we've made returns straightforward:

Return Window: You have up to 30 days from the purchase date to return your items.
Condition: Products should be in the state you received them, complete with original packaging.
Refund Details: Refunds are based on the purchase price. Please note, gift wrapping fees are non-refundable. If you opt for a return, we'll deduct the delivery fees from the refund amount to cover our initial shipping costs.
Return Shipping: Customers bear the return shipping costs.
Initiating a Return: Reach out to us at hello@peaberrykids.com.au or call 08 6201 9060.

Despite our best efforts, if you receive a faulty item:

Return Window: You can return it within 30 days from the purchase date.
Refund Details: Refunds are based on the purchase price. Gift wrapping fees remain non-refundable.
Return Shipping: For faulty or damaged items, return shipping is FREE within Australia.
Replacement: Once we receive the returned item, we'll dispatch a replacement, subject to availability.
Initiating a Return: Contact us at hello@peaberrykids.com.au or call 08 6201 9060.

Mistakes happen. If you've provided an incorrect shipping address:

Interception: We'll attempt to intercept the order, but due to our swift shipping process, interception isn't guaranteed.
Returned Orders: If an order returns to us due to an incorrect address, you can opt for a reshipment or a refund. Reshipment fees apply, and postage costs (including return postage) aren't refundable.
Non-Returned Orders: If an order doesn't return to us due to an incorrect address, we cannot be held responsible.

For international orders, all associated shipping costs, whether for purchases, exchanges, or refunds, are borne by the customer.

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