Fast Australia Wide Shipping
📌 Note: Bulky or heavy items are not eligible for free shipping.
We partner with trusted carriers, including Couriers Please, DHL Express, Toll, and Australia Post, to ensure reliable delivery. Some items may be shipped directly from our suppliers.
Once you place an order, it goes through several steps, including verification, quality checks, and packaging. Most orders are dispatched within 1-3 business days, with shipping times varying based on location and courier service.
When your order ships, you’ll receive a tracking link via email. This allows you to monitor your delivery in real-time. If you haven’t received tracking details within six business days, please reach out to us—we’re happy to help!
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The Big Chill Pack is the perfect companion / upsell to the Big Cooler Lunch Bag and Big Bento Box. Certified 'food safe', this 4 layer aluminium gel pack, comes with a handy machine-washable cover that parents will love, along with the fact that it keeps their kids lunch cool all day! Buy on its own or bundle up and save with the Big Cooler Lunch Bag + Chill combo pack!
Your Big Chill Pack likes leaving its fabric cover on to keep it safe and reduce condensation when it sits in your lunch bag.
Though when it's in the freezer, it likes to go nude and to lie flat. Once it comes out of the freezer, pop its cover back on. This will make sure lunch stays fresh!
If your cover becomes icy or wet, air it out until it's 100% dry, as otherwise this could dampen your lunch bag - and no one wants a soggy sandwich!
Your cover is machine washable, simply pop it in the washing machine and hang it out to dry!
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